R05.05.01.04 · 任务小类

服务目录请求与低代码流程

Service-catalog requests & low-code flows

Fulfil catalog requests and build approval flows in enterprise low-code builders.

20 条本项目编写的提案 · 分类 v1.1 · 新增基准运行 0 次。下方验证方式与部分得分规则是设计，不是执行结果。

典型应用: ServiceNow · Salesforce Flow Builder · Power Automate
小类 GUI 需求标签: G3 · 仅 GUI

任务提案 · 20

展开查看完整原文与建议检查方式；两种界面均保留提案英文原文。

R05.05.01.04-T01 Order three configured developer laptops from the ServiceNow portal

原始指令

ServiceNow developer instance, Service Portal (/sp) as user 'abel.tuter'. Order 3 x 'Developer Laptop (Mac)' with 32 GB RAM, 1 TB SSD and the 'Adobe Creative Cloud' add-on, cost center CC-410, business justification from input/justification.txt. Submit and record the REQ number.

平台: web · 任意系统（网页）
应用: ServiceNow
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 2 / 5

建议验证方式

sc_req_item: one RITM with quantity 3 and variables equal spec; requested_for abel.tuter; REQ number matches output. REST/SOAP and import sets are ACL-denied for the agent; records must come from interactive portal/form transactions (syslog_transaction).

建议部分得分

50% variables correct; 20% quantity; 20% cost center/justification; 10% number

R05.05.01.04-T02 Report who is holding up a pending catalog approval

原始指令

ServiceNow developer instance, Service Portal as 'abel.tuter'. Request RITM0010042 is still pending. Find its current stage and the name of the approver whose approval is outstanding, and write 'stage;approver' to output/answer.txt.

平台: web · 任意系统（网页）
应用: ServiceNow
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 nav · 平移 / 缩放 / 滚动
工作产物: WP12 · 答案 / 决策
条件: 未声明
提案难度: 1 / 5

建议验证方式

Exact match on stage and approver from sysapproval_approver (one approver already approved, a decoy). REST/SOAP is ACL-denied and the agent lacks the itil role, so the approval is reachable only via the portal.

建议部分得分

50% stage; 50% approver

R05.05.01.04-T03 Raise a normal change request with risk, CI and maintenance window

原始指令

ServiceNow developer instance, ITIL user. Create a Normal change: short description 'Patch mail cluster to 3.4.2', CI 'mail-prod-01', risk Moderate, impact 2, planned window 2026-10-24 01:00-03:00 (instance timezone US/Pacific), implementation and backout plans from input/change_plan.docx. Submit for assessment.

平台: web · 任意系统（网页）
应用: ServiceNow
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 2 / 5

建议验证方式

change_request: type normal, cmdb_ci, risk, impact, start/end dates in UTC equal key, plans populated, state Assess. REST/SOAP and import sets are ACL-denied for the agent; records must come from interactive portal/form transactions (syslog_transaction).

建议部分得分

40% classification fields; 30% window with correct timezone; 20% plans; 10% state

R05.05.01.04-T04 Submit a new-hire order guide for a finance analyst

原始指令

ServiceNow developer instance. Using order guide 'New Hire Setup', onboard 'Priya Nair' (Finance, start 2026-11-02, manager 'Beth Anglin'): standard Windows laptop, 27-inch monitor, Office license, access to group 'FIN-AP' and shared drive '\\fin\ap'. Submit and check that all generated RITMs exist.

平台: web · 任意系统（网页）
应用: ServiceNow
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 3 / 5

建议验证方式

sc_request with RITMs per key item set; each RITM's variables (start date, manager, group) correct; no extra items. REST/SOAP and import sets are ACL-denied for the agent; records must come from interactive portal/form transactions (syslog_transaction).

建议部分得分

40% correct RITM set; 40% variables; 20% no extra items

R05.05.01.04-T05 Submit a password-reset request on a user's behalf via impersonation

原始指令

ServiceNow developer instance, admin. Impersonate 'beth.anglin', open catalog item 'Password Reset' in the portal, choose system 'SAP ERP', verification method 'Manager approval', and submit. End impersonation, then add a work note on the resulting RITM: 'Submitted on behalf per call INC0012011'.

平台: web · 任意系统（网页）
应用: ServiceNow
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 3 / 5

建议验证方式

RITM opened_by and requested_for = beth.anglin via impersonation (sys_audit impersonation records); variables correct; work note by admin after impersonation ended. REST/SOAP and import sets are ACL-denied for the agent; records must come from interactive portal/form transactions (syslog_transaction).

建议部分得分

40% request under impersonation; 30% variables; 30% work note by admin

R05.05.01.04-T06 Build and activate a record-triggered case escalation flow in Flow Builder

原始指令

Salesforce developer org. In Flow Builder, create a record-triggered flow on Case (after save, created or updated) that runs when Priority changes to High: set Escalated__c = true, assign to queue 'Tier 2', and post a Chatter message to group 'Support Escalations' with the case number. Activate it.

平台: web · 任意系统（网页）
应用: Salesforce Flow Builder
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G2 · GUI 必要
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 drag · 拖放 type · 文字与表单
工作产物: WP06 · 代码 / 工程
条件: licensed · 授权专业软件
提案难度: 3 / 5

建议验证方式

Grader creates 3 test cases (High on create, change to High, Medium) and checks field values, owner and Chatter posts; active flow version exists. API Enabled is removed from the agent profile, so Metadata/Tooling API deploys are denied; Setup Audit Trail must show the change via Flow Builder/Setup UI. Control pair: T14.

建议部分得分

20% trigger and entry condition; 40% test outcomes; 20% Chatter post; 20% activated

R05.05.01.04-T07 Route vendor PDF attachments to SharePoint with a Power Automate cloud flow

原始指令

Power Automate (maker portal, test tenant). Build a cloud flow 'AP intake': when an email arrives in ap@contoso.test from any @vendor.test address with attachments, save only PDF attachments to SharePoint site 'Finance' library 'AP/inbox' named '<yyyyMMdd>_<sender>_<filename>', then mark the email read. Turn it on.

平台: web · 任意系统（网页）
应用: Power Automate · SharePoint · Outlook
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G2 · GUI 必要
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 drag · 拖放 type · 文字与表单
工作产物: WP06 · 代码 / 工程
条件: licensed · 授权专业软件
提案难度: 3 / 5

建议验证方式

Grader sends 4 test emails (PDF from vendor, PNG from vendor, PDF from other domain, 2 PDFs from vendor): SharePoint contains exactly the key files with correct names; emails marked read accordingly. No app registration or pac CLI auth is issued, Conditional Access admits the agent only via the sandbox browser, and solution import is denied; flow must be authored in the maker portal (designer edit history).

建议部分得分

20% trigger filter; 50% test outcomes; 20% file naming; 10% flow on

R05.05.01.04-T08 Create a request type with a form and approval step in Jira Service Management

原始指令

Jira Service Management Cloud test site, project 'IT Help'. Create request type 'Software purchase' with fields Software name, Cost (number), Cost center (select from input/cost_centers.txt) and Business reason; add workflow approval by the reporter's manager when Cost > 500 using an automation rule. Publish in the portal group 'Purchasing'.

平台: web · 任意系统（网页）
应用: Jira Service Management
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G2 · GUI 必要
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单 drag · 拖放
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 3 / 5

建议验证方式

Request type and form fields exist; grader submits two test requests (300 and 900) and checks approval created only for 900 with the right approver; portal group set. No API token issued.

建议部分得分

30% request type and form; 40% approval behavior on tests; 20% automation rule; 10% portal group

R05.05.01.04-T09 Add a finance-review step to an opportunity approval process

原始指令

Salesforce developer org. Edit approval process 'Approve Opportunity Amount' to add step 2 'Finance review' that applies when Amount > 100,000, approver queue 'Finance Approvers', with rejection returning to the previous step and a final-approval field update Approved__c = true. Keep the process active.

平台: web · 任意系统（网页）
应用: Salesforce Setup
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G2 · GUI 必要
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单
工作产物: WP08 · 应用 / 系统状态
条件: licensed · 授权专业软件
提案难度: 3 / 5

建议验证方式

Grader submits two test opportunities (80k, 150k) and approves/rejects via admin session; ProcessInstanceSteps follow key path; field updates applied. API Enabled is removed from the agent profile, so Metadata/Tooling API deploys are denied; Setup Audit Trail must show the change via Flow Builder/Setup UI.

建议部分得分

30% step criteria; 20% approver; 30% test path behavior; 20% final actions

R05.05.01.04-T10 Build a filtered Zap from form responses to CRM and chat

原始指令

Zapier test account with connected Typeform, HubSpot (test portal) and Slack (test workspace). Create a Zap: new Typeform response on form 'Demo request' -> filter company size >= 50 -> create/update HubSpot contact (email, company, size) -> post to #sales-leads with name and company. Turn it on and run the 3 test submissions in input/test_responses.json.

平台: web · 任意系统（网页）
应用: Zapier · HubSpot · Slack
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G2 · GUI 必要
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单
工作产物: WP06 · 代码 / 工程
条件: multiapp · 多应用
提案难度: 3 / 5

建议验证方式

HubSpot contains exactly the 2 qualifying contacts with fields; Slack channel has exactly 2 messages with correct text; Zap is on. Zapier, HubSpot and Slack API credentials are withheld from the agent; contacts and messages must be attributed to the Zapier app (HubSpot source, Slack bot_id) and match Zap task-history runs.

建议部分得分

20% filter; 40% HubSpot records; 30% Slack posts; 10% Zap on

R05.05.01.04-T11 Create a catalog item with variables and a UI policy in ServiceNow

原始指令

ServiceNow developer instance, admin. Using Catalog Builder or the classic form, create item 'Conference Room Equipment' in category Hardware: variables Room (reference to cmn_location), Equipment (multiple choice: Projector/Display/Speakerphone), Delivery date, Notes; a UI policy hiding Notes unless Equipment = Display; publish to the Service Portal.

平台: web · 任意系统（网页）
应用: ServiceNow
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G2 · GUI 必要
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 3 / 5

建议验证方式

sc_cat_item and item_option_new rows equal spec; catalog UI policy with condition and action; grader opens the portal as a user and verifies Notes visibility toggles. REST/SOAP and import sets are ACL-denied for the agent; records must come from interactive portal/form transactions (syslog_transaction).

建议部分得分

30% item and category; 40% variables; 30% UI policy behavior

R05.05.01.04-T12 Fulfil six catalog tasks and close their requests within SLA

原始指令

ServiceNow developer instance as fulfiller in group 'Hardware'. Work the 6 open SCTASKs assigned to the group: for laptops, record asset tag and serial from input/asset_list.xlsx in the closure variables and assign the asset to the requester; for monitors, mark delivered. Close tasks so all RITMs reach Closed Complete before SLA breach.

平台: web · 任意系统（网页）
应用: ServiceNow · Excel
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单 multi · 跨应用
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 4 / 5

建议验证方式

sc_task closed with variables equal key; alm_hardware assets assigned to correct users; RITMs closed complete; task_sla records not breached. REST/SOAP and import sets are ACL-denied for the agent; records must come from interactive portal/form transactions (syslog_transaction).

建议部分得分

40% closure variables; 30% asset assignments; 20% RITMs closed; 10% SLA

R05.05.01.04-T13 Record a desktop RPA flow that keys invoices into a legacy app

原始指令

Power Automate Desktop (Windows). Build flow 'KeyInvoices' that reads input/invoices.xlsx and, for each row, fills the 'LegacyAP' WinForms app (Vendor, Invoice #, Date, Amount) using UI elements, clicks Save and logs the confirmation number back to column F. Run it once over the 10 rows.

平台: win · Windows
应用: Power Automate Desktop · Excel
交互表面: desk · 桌面 GUI
GUI 需求 · 任务设定: G2 · GUI 必要
GUI 需求 · 普通权限: G3 · 仅 GUI
交互原语: click · 指向与点击 drag · 拖放 type · 文字与表单
工作产物: WP06 · 代码 / 工程
条件: multiapp · 多应用
提案难度: 4 / 5

建议验证方式

LegacyAP DB has 10 invoices equal the workbook; column F holds the 10 confirmation numbers; the saved .pad flow contains UI-element actions (not SendKeys-only); flow run history shows one successful run. LegacyAP's database is firewalled from the agent and each row's entry time must fall inside the logged PAD run, so direct inserts or hand keying are detected.

建议部分得分

40% invoices entered; 25% confirmations logged; 25% UI-element selectors used; 10% run history

R05.05.01.04-T14 Deploy the same case-escalation flow as metadata (control pair of T06)

原始指令

Control pair of T06. Separate developer org with an API-enabled user (sf CLI authenticated). Write the Flow metadata XML for the same record-triggered escalation logic and deploy it active with 'sf project deploy start'.

平台: lin · Linux mac · macOS win · Windows
应用: Salesforce CLI · VS Code
交互表面: term · 终端 api · API / SDK
GUI 需求 · 任务设定: CL · CLI 足够
GUI 需求 · 普通权限: AP · API 足够
交互原语: code · 代码与命令
工作产物: WP06 · 代码 / 工程
条件: licensed · 授权专业软件
提案难度: 3 / 5

建议验证方式

Same 3 behavioral test cases as T06; scores compared with T06 to measure the GUI penalty.

建议部分得分

20% deploys active; 60% test outcomes; 20% Chatter post

R05.05.01.04-T15 Build a two-level software approval flow in ServiceNow Flow Designer

原始指令

ServiceNow developer instance. In Flow Designer, create flow 'Software Request Approval' triggered by catalog item 'Software Request': ask the requester's manager for approval; if approved and Cost > 500, ask group 'Finance Approvers'; on rejection at any stage set RITM to Closed Incomplete and notify the requester; on full approval create an SCTASK for 'Software Asset Mgmt'. Activate and attach it to the item.

平台: web · 任意系统（网页）
应用: ServiceNow Flow Designer
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G2 · GUI 必要
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 drag · 拖放 type · 文字与表单
工作产物: WP06 · 代码 / 工程
条件: 未声明
提案难度: 4 / 5

建议验证方式

Grader submits 3 test requests (cost 200 approve; 900 approve/approve; 900 approve/reject) and checks approvals, RITM states, SCTASK creation and notifications. sys_hub_flow authored in designer by agent. REST/SOAP and import sets are ACL-denied for the agent; records must come from interactive portal/form transactions (syslog_transaction).

建议部分得分

20% trigger/binding; 50% three test paths; 20% notifications; 10% active

R05.05.01.04-T16 Build a three-screen Power Apps canvas app over a SharePoint list

原始指令

Power Apps (maker portal, test tenant). Create canvas app 'Equipment Loans' on SharePoint list 'Loans': browse screen with search and filter by status, detail screen, and edit form with validation (Return date >= Loan date, required borrower). Add a button that sets Status = Returned and stamps today's date. Publish and share with group 'Lab Staff'.

平台: web · 任意系统（网页）
应用: Power Apps · SharePoint
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G2 · GUI 必要
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 drag · 拖放 type · 文字与表单 geom · 精确几何
工作产物: WP06 · 代码 / 工程
条件: licensed · 授权专业软件
提案难度: 4 / 5

建议验证方式

Grader drives the published app with Playwright: search/filter results, validation rejects bad dates, Return button updates the list item; app shared to group. No app registration or pac CLI auth is issued, Conditional Access admits the agent only via the sandbox browser, and solution import is denied; the app must be authored in Power Apps Studio (app version history).

建议部分得分

25% browse/search; 30% form validation; 30% return button; 15% published and shared

R05.05.01.04-T17 Build a Make scenario with a router, iterator and error handler

原始指令

Make (test account). Scenario 'Order sync': webhook receives an order JSON; iterate line items; route lines with SKU prefix 'DIG-' to a Google Sheet 'Digital' and others to Airtable 'Physical'; on Airtable error, retry 3 times then send an email to ops@example.test. Turn on and replay the 3 payloads in input/payloads/.

平台: web · 任意系统（网页）
应用: Make · Google Sheets · Airtable
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G2 · GUI 必要
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 drag · 拖放 type · 文字与表单
工作产物: WP06 · 代码 / 工程
条件: multiapp · 多应用
提案难度: 4 / 5

建议验证方式

Sheet and Airtable contain exactly the key rows after replay; the payload with a malformed field triggers the error route (one email in test inbox); scenario blueprint shows router, iterator, error handler modules. Make API tokens and Google/Airtable credentials are withheld from the agent, so rows must be written by the scenario's replay runs (Make execution log).

建议部分得分

20% iterator; 35% routing results; 30% error handling; 15% scenario active

R05.05.01.04-T18 Run an offboarding through an order guide and its fulfilment tasks

原始指令

ServiceNow developer instance. Offboard user 'jdoe' (last day 2026-10-31) via order guide 'Employee Offboarding': disable the account in the sandbox directory catalog task, remove him from the 6 groups listed, create an asset-return task for his 2 assets, reassign his 9 open incidents to his manager, and close all fulfilment tasks.

平台: web · 任意系统（网页）
应用: ServiceNow
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单 nav · 平移 / 缩放 / 滚动
工作产物: WP08 · 应用 / 系统状态
条件: risk · 高风险 / 不可逆 long · 长流程
提案难度: 5 / 5

建议验证方式

sys_user jdoe inactive and locked out; sys_user_grmember rows removed for exactly 6 groups; return task exists referencing 2 assets; 9 incidents reassigned; all SCTASKs closed. REST/SOAP and import sets are ACL-denied for the agent; records must come from interactive portal/form transactions (syslog_transaction).

建议部分得分

20% account disabled; 25% group removals; 20% asset return; 35% incident reassignment and tasks closed

R05.05.01.04-T19 Build a parallel approval flow with escalation and Teams adaptive cards

原始指令

Power Automate (test tenant). Create flow 'Capex approval' on new SharePoint 'Capex' list items: parallel approvals from Finance and Operations via Teams adaptive cards; if either has not responded in 2 days (use a configurable timeout, set 5 minutes for testing) escalate to their manager; write outcome and approvers back to the item. Run 3 grader-scripted test items.

平台: web · 任意系统（网页）
应用: Power Automate · Microsoft Teams · SharePoint
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G2 · GUI 必要
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 drag · 拖放 type · 文字与表单
工作产物: WP06 · 代码 / 工程
条件: licensed · 授权专业软件 long · 长流程
提案难度: 5 / 5

建议验证方式

Test harness responds to cards per script: outcomes on the 3 items equal key (approved, rejected, escalated-then-approved); escalation fired only on timeout; flow run history consistent. No app registration or pac CLI auth is issued, Conditional Access admits the agent only via the sandbox browser, and solution import is denied; flow must be authored in the maker portal (designer edit history).

建议部分得分

25% parallel branches; 30% escalation logic; 30% outcomes written back; 15% cards in Teams

R05.05.01.04-T20 Build a screen flow with a loop, subflow and fault paths in Flow Builder

原始指令

Salesforce developer org. Create screen flow 'Bulk Renewal Quote' launched from an Account: list active contracts expiring in 90 days, let the user pick contracts, loop to create one renewal Opportunity per contract via an autolaunched subflow (uplift 5%), show a summary, and route any DML fault to a screen and a Platform Event 'Flow_Error__e'. Add it to the Account page.

平台: web · 任意系统（网页）
应用: Salesforce Flow Builder
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G2 · GUI 必要
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 drag · 拖放 type · 文字与表单
工作产物: WP06 · 代码 / 工程
条件: licensed · 授权专业软件 long · 长流程
提案难度: 5 / 5

建议验证方式

Grader runs the flow via UI test harness on 2 accounts (one with a validation-rule failure): opportunities created with amounts x1.05, fault path publishes the event; Lightning page includes the flow. API Enabled is removed from the agent profile, so Metadata/Tooling API deploys are denied; Setup Audit Trail must show the change via Flow Builder/Setup UI.

建议部分得分

20% selection screen; 35% loop/subflow results; 25% fault handling; 20% page placement

已有研究映射

以下沿用研究目录中的基准与小类映射，不是逐题标注、执行记录或产品背书。

服务目录请求与低代码流程

任务提案 · 20

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

原始指令

建议验证方式

建议部分得分

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