R05.13.01.01 · 任务小类

酒店与餐饮运营

Hotel & restaurant operations (PMS, POS)

Handle reservations, check-in, folios, menus and end-of-day in property-management and POS systems.

20 条本项目编写的提案 · 分类 v1.1 · 新增基准运行 0 次。下方验证方式与部分得分规则是设计，不是执行结果。

典型应用: Oracle OPERA · Cloudbeds · Square POS · Toast
小类 GUI 需求标签: G3 · 仅 GUI

任务提案 · 20

展开查看完整原文与建议检查方式；两种界面均保留提案英文原文。

R05.13.01.01-T01 Check in a walk-in guest to a preference-matched room

原始指令

OPERA Cloud (training property, synthetic guests) is open on the front desk. A walk-in guest (details in input/walkin.txt) wants 2 nights, non-smoking king, high floor. Create the profile and reservation at rate BAR, assign a clean vacant room matching preferences, capture the test card token on file and check the guest in.

平台: web · 任意系统（网页）
应用: Oracle OPERA Cloud
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单 nav · 平移 / 缩放 / 滚动
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 2 / 5

建议验证方式

Grader reads the training DB: profile fields, reservation dates/rate, room type king non-smoking and floor >= 5, room status was clean/vacant, status checked-in, card token attached. OHIP API credentials are withheld from the agent, so changes must come from the OPERA Cloud browser session.

建议部分得分

20% profile; 25% reservation; 35% compliant room; 20% checked in with payment.

R05.13.01.01-T02 Build a group block and assign adjoining rooms on the room plan

原始指令

In OPERA Cloud (training), create group block 'Okafor Wedding' for 2026-12-11..14: 10 double-queen rooms at group rate WED26, cutoff 14 days, pickup from input/rooming_list.csv. On the room plan, assign the two families flagged 'adjoining' to connecting room pairs and everyone else to rooms on the same floor.

平台: web · 任意系统（网页）
应用: Oracle OPERA Cloud
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: drag · 拖放 click · 指向与点击 type · 文字与表单 nav · 平移 / 缩放 / 滚动
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 4 / 5

建议验证方式

Block header, inventory grid and cutoff exact; 10 reservations picked up with names per rooming list; 2 families in connecting pairs (property connect table); others on one floor; no double-assignment. OHIP API credentials are withheld from the agent, so changes must come from the OPERA Cloud browser session.

建议部分得分

25% block setup; 25% pickup; 30% adjoining assignments; 20% same-floor rule.

R05.13.01.01-T03 Check out departures with minibar postings and a split folio

原始指令

In OPERA Cloud (training), check out today's 12 departures. Post minibar charges from input/minibar_sheet.pdf first, then for room 512 split the folio: room and tax to company 'Northstar Ltd' direct bill (AR account exists), incidentals to the guest's test card. Settle all others to the card on file.

平台: web · 任意系统（网页）
应用: Oracle OPERA Cloud
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单 nav · 平移 / 缩放 / 滚动
工作产物: WP08 · 应用 / 系统状态
条件: long · 长流程
提案难度: 4 / 5

建议验证方式

Training DB: 12 reservations checked out; minibar postings with correct transaction codes and amounts; room 512 has two folio windows with correct split and AR transfer; all balances zero. OHIP API credentials are withheld from the agent, so changes must come from the OPERA Cloud browser session.

建议部分得分

25% minibar postings; 35% split folio correct; 30% checkouts settled; 10% zero balances.

R05.13.01.01-T04 Clear audit exceptions and run night audit to a revenue target

原始指令

OPERA 5 (training, via Windows Citrix session). Before night audit, resolve the exceptions report: 2 in-house reservations with rate-code mismatches vs input/contract_rates.pdf and 1 unposted package. Then run end of day. Room revenue on the final audit report must equal 18,420.00; save the report as output/audit.pdf.

平台: win · Windows
应用: Oracle OPERA 5 · Citrix Workspace
交互表面: desk · 桌面 GUI
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G3 · 仅 GUI
交互原语: click · 指向与点击 type · 文字与表单 nav · 平移 / 缩放 / 滚动 vis · 视觉判断
工作产物: WP08 · 应用 / 系统状态
条件: licensed · 授权专业软件 hidden · 隐藏 / 过期状态
提案难度: 5 / 5

建议验证方式

Training DB: rate codes corrected, package posted, business date advanced; room revenue = 18,420.00; report PDF present. The Citrix session streams only pixels (clipboard and drive mapping disabled); the agent has no DB or API access.

建议部分得分

30% rate corrections; 15% package posted; 35% audit run with revenue exact; 20% report saved.

R05.13.01.01-T05 Move a guest to an upgraded room mid-stay

原始指令

In Cloudbeds (demo property), guest 'Ines Moreau (synthetic)' in room 204 (standard) is moved due to a leak. Move her to the first clean suite available for the rest of her stay, keep the original rate, add the note 'Complimentary upgrade - leak', and set 204 out of order for 3 days.

平台: web · 任意系统（网页）
应用: Cloudbeds
交互表面: brow · 浏览器
GUI 需求 · 任务设定: HY · 混合
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单 drag · 拖放
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 2 / 5

建议验证方式

Reservation: room assignment changed from tonight to a suite that was clean and free; rate unchanged; note present; room 204 OOO block 3 days.

建议部分得分

40% room move; 25% rate unchanged; 15% note; 20% OOO block.

R05.13.01.01-T06 Resolve an overbooking by dragging reservations on the calendar

原始指令

Cloudbeds (demo property) calendar shows New Year's Eve overbooked by 2 in Deluxe King. Resolve it by dragging reservations to other free rooms, using same-category rooms first, then free upgrades to Junior Suite for guests with loyalty tier Gold; never split a stay across rooms and never downgrade.

平台: web · 任意系统（网页）
应用: Cloudbeds
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G2 · GUI 必要
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: drag · 拖放 vis · 视觉判断 nav · 平移 / 缩放 / 滚动
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 3 / 5

建议验证方式

Final assignments: no double-booked rooms 2026-12-29..2027-01-02; every stay in one room; no downgrades; upgrades only to Gold guests; number of moves minimal (<= key + 1). Cloudbeds API keys are withheld from the agent, so moves can only be made by dragging on the web calendar.

建议部分得分

40% overbooking resolved; 20% no splits; 20% upgrade rule; 20% minimal moves.

R05.13.01.01-T07 Set NYE rate restrictions and prices on a rate grid

原始指令

In Mews (demo property), for 2026-12-30..2027-01-01 set minimum stay 2 for BAR and package rates, close-to-arrival on 2027-01-01, and set BAR prices per input/nye_prices.csv by room category. Leave corporate rates unrestricted.

平台: web · 任意系统（网页）
应用: Mews
交互表面: brow · 浏览器
GUI 需求 · 任务设定: HY · 混合
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单 drag · 拖放
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 3 / 5

建议验证方式

Rate restriction and price records for the dates: min-stay 2 on BAR and packages, CTA on 01-01, prices per CSV; corporate rates unchanged.

建议部分得分

35% min stay; 20% CTA; 35% prices; 10% corporate untouched.

R05.13.01.01-T08 Add a menu section with required and optional modifier groups

原始指令

In Square Dashboard (sandbox seller, Square for Restaurants), add menu group 'Grill' with the 8 items, prices and tax category from input/grill_menu.csv, a required single-select modifier group 'Doneness' (5 options) on steaks and burgers, and an optional multi-select 'Add-ons' with prices. Publish to the 'Dinner' menu.

平台: web · 任意系统（网页）
应用: Square for Restaurants
交互表面: brow · 浏览器
GUI 需求 · 任务设定: HY · 混合
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 3 / 5

建议验证方式

Sandbox Catalog read by grader: 8 items with prices/tax; modifier lists with selection type and required flags linked to the right items; items present in Dinner menu.

建议部分得分

35% items; 30% Doneness required on correct items; 20% Add-ons; 15% published.

R05.13.01.01-T09 Ring up a table, split by seat and tender offline

原始指令

On a Toast POS terminal emulator (Android, training mode), open table 12 with 3 guests and enter the order from input/table12.txt with modifiers and seat numbers, apply the 15% happy-hour discount to drinks only, split the check by seat, and close each check with cash tender (training mode).

平台: and · Android
应用: Toast POS
交互表面: mob · 移动触控
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G3 · 仅 GUI
交互原语: touch · 触控手势 click · 指向与点击
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 3 / 5

建议验证方式

Training-mode check records: items, modifiers and seats exact; discount applied only to drink lines; 3 checks with per-seat totals equal key; all closed with cash. Toast API credentials are withheld and adb is disabled on the emulator, so the terminal app is the only client.

建议部分得分

35% order entry; 20% discount scope; 30% split by seat; 15% closed.

R05.13.01.01-T10 Merge tables for a large party and transfer a bar tab

原始指令

On Toast POS (Android emulator, training mode) floor plan, merge tables 12, 13 and 14 for a party of 14, seat them under server 'Jules', then transfer the open bar tab 'Martinez' (3 drinks) onto the merged table's check.

平台: and · Android
应用: Toast POS
交互表面: mob · 移动触控
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G3 · 仅 GUI
交互原语: touch · 触控手势 drag · 拖放
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 3 / 5

建议验证方式

Training data: merged table entity of 12-14 with guest count 14 and server Jules; bar tab items moved to the table check; bar tab closed with zero balance. Toast API credentials are withheld and adb is disabled on the emulator, so the terminal app is the only client.

建议部分得分

35% tables merged; 25% seating and server; 40% tab transferred.

R05.13.01.01-T11 Enter recipe cards and match target food-cost percentages

原始指令

In Toast xtraCHEF (training account), create recipes for the 5 dishes in input/recipes.pdf using inventory items and latest invoice prices, with yields and portion sizes. Compute plate cost and food-cost % at menu price, and write output/food_cost.csv. Two dishes need a sub-recipe (sauce) built first.

平台: web · 任意系统（网页）
应用: Toast xtraCHEF
交互表面: brow · 浏览器
GUI 需求 · 任务设定: HY · 混合
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 4 / 5

建议验证方式

Recipe records: ingredients, quantities, units and yields per PDF; sub-recipes linked; plate cost and food-cost % equal key within 0.5 percentage points; CSV matches system.

建议部分得分

35% recipes; 20% sub-recipes; 35% cost within tolerance; 10% CSV.

R05.13.01.01-T12 Close a cash drawer and record the over/short

原始指令

On Square POS for iPad (simulator, sandbox seller), end the day: count the drawer from input/drawer_count.txt (denominations), end the cash drawer session noting the difference against expected, distribute card tips per input/tip_pool.md in the shift report, and email the close report to the sandbox manager address.

平台: ios · iOS/iPadOS
应用: Square POS
交互表面: mob · 移动触控
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G3 · 仅 GUI
交互原语: touch · 触控手势 type · 文字与表单
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 3 / 5

建议验证方式

Sandbox cash drawer shift: actual cash equals counted total, difference equals key over/short with note; tip allocations per pool rule; close report email event to manager address. Square API access tokens are withheld from the agent, so this can only be done in the POS app.

建议部分得分

35% counted cash; 25% over/short note; 30% tips; 10% report sent.

R05.13.01.01-T13 Seat a dinner shift on a reservation floor map

原始指令

OpenTable for Restaurants (GuestCenter demo) shows tonight's 18 reservations. Assign tables on the floor map by dragging so party sizes fit table capacity (combine 2-tops where needed), each server section gets 4-6 covers per half hour, VIP notes get window tables, and no table is double-booked within turn times.

平台: web · 任意系统（网页）
应用: OpenTable for Restaurants
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G2 · GUI 必要
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: drag · 拖放 vis · 视觉判断 nav · 平移 / 缩放 / 滚动
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 4 / 5

建议验证方式

Table assignments export: capacity fit, no overlap within turn times, section cover limits, VIP->window; constraint checker passes with all 18 seated. OpenTable's partner API is not available to the agent, so tables can only be assigned by dragging on the floor map.

建议部分得分

30% all seated without overlap; 25% capacity; 25% section balance; 20% VIP windows.

R05.13.01.01-T14 Update housekeeping statuses and balance attendant boards

原始指令

In OPERA Cloud (training) housekeeping, update room statuses from input/attendant_sheet.pdf (clean, dirty, inspected, out of service) and generate task sheets assigning tomorrow's stayovers and departures to 4 attendants so each has 15-17 credits (departure 1.5, stayover 1.0) and stays on at most 2 floors.

平台: web · 任意系统（网页）
应用: Oracle OPERA Cloud
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单 vis · 视觉判断
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 4 / 5

建议验证方式

Room status table equals sheet; task sheets: every room assigned once; credits per attendant within 15-17; <= 2 floors each. OHIP API credentials are withheld from the agent, so changes must come from the OPERA Cloud browser session.

建议部分得分

35% statuses; 30% all rooms assigned; 20% credit balance; 15% floor rule.

R05.13.01.01-T15 Control: perform the T03 split-folio checkout through the OPERA API

原始指令

Control pair of T03. Using OPERA Cloud OHIP sandbox credentials in input/ohip.env, script the same postings, the folio split for room 512 (room/tax to AR account Northstar Ltd, incidentals to card) and the 12 checkouts on a fresh copy of the training data.

平台: lin · Linux mac · macOS win · Windows
应用: Oracle OHIP API · Python
交互表面: api · API / SDK term · 终端
GUI 需求 · 任务设定: AP · API 足够
GUI 需求 · 普通权限: AP · API 足够
交互原语: code · 代码与命令
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 3 / 5

建议验证方式

Same DB checks as T03; script reruns on another fresh copy to identical state.

建议部分得分

25% postings; 35% split folio; 30% checkouts; 10% reproducible script.

R05.13.01.01-T16 Set group routing instructions to a master folio

原始指令

In OPERA Cloud (training), conference group 'MedTech Summit' has 22 rooms. Create a master folio and routing instructions per input/billing_instructions.pdf: room and tax routed to master for all, breakfast package to master only for speakers, all other charges to individual folios. Post a test breakfast to verify.

平台: web · 任意系统（网页）
应用: Oracle OPERA Cloud
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单 nav · 平移 / 缩放 / 滚动
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 4 / 5

建议验证方式

Routing records per reservation: transaction-code groups routed per role; test postings land on correct windows; no routing on non-group reservations. OHIP API credentials are withheld from the agent, so changes must come from the OPERA Cloud browser session.

建议部分得分

25% master folio; 45% routing per role; 20% test posting lands correctly; 10% no collateral.

R05.13.01.01-T17 Mark an item out of stock and fire courses during service

原始指令

On Lightspeed Restaurant POS for iPad (simulator, demo venue), the kitchen ran out of 'Sea Bass'. Mark it 86'd so it cannot be ordered, then for table 7's open order fire course 2 now and hold course 3, and add a 'no nuts' kitchen note to the dessert.

平台: ios · iOS/iPadOS
应用: Lightspeed Restaurant
交互表面: mob · 移动触控
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G3 · 仅 GUI
交互原语: touch · 触控手势 type · 文字与表单
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 2 / 5

建议验证方式

Demo venue records: Sea Bass availability 0/disabled; table 7 order course states (2 fired, 3 held); note attached to dessert line; kitchen ticket log shows fire event. Lightspeed Restaurant API credentials are withheld from the agent, so changes must come from the iPad POS app.

建议部分得分

35% item 86'd; 40% course states; 25% note.

R05.13.01.01-T18 Adjust a disputed minibar posting with a reason code

原始指令

A guest in room 318 disputes 2 minibar items. In OPERA Cloud (training), per input/adjustment_policy.md, adjust only the items the minibar scan log (input/scan_log.csv) does not support, using adjustment code ADJ-MB and a comment, and leave supported items charged. Manager approval is simulated by entering code 4471.

平台: web · 任意系统（网页）
应用: Oracle OPERA Cloud
交互表面: brow · 浏览器
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单 multi · 跨应用
工作产物: WP08 · 应用 / 系统状态
条件: risk · 高风险 / 不可逆
提案难度: 3 / 5

建议验证方式

Folio: adjustment transaction only for the unsupported item (amount exact) with code and comment; supported item unchanged; approval recorded. OHIP API credentials are withheld from the agent, so changes must come from the OPERA Cloud browser session.

建议部分得分

45% correct item adjusted; 25% code and comment; 20% supported charge kept; 10% approval.

R05.13.01.01-T19 Create a derived breakfast package rate and map it to channels

原始指令

In Cloudbeds (demo property), create rate plan 'Bed & Breakfast' derived from BAR at -10% plus $25 per adult per night breakfast, inclusions text from input/bb_text.txt, min stay 1, available Oct-Mar. Map it in the channel manager to the sandbox OTA connection for Standard and Deluxe rooms.

平台: web · 任意系统（网页）
应用: Cloudbeds
交互表面: brow · 浏览器
GUI 需求 · 任务设定: HY · 混合
GUI 需求 · 普通权限: G2 · GUI 必要
交互原语: click · 指向与点击 type · 文字与表单
工作产物: WP08 · 应用 / 系统状态
条件: 未声明
提案难度: 3 / 5

建议验证方式

Rate plan derivation rules, add-on price per adult, dates, text; channel mapping records for 2 room types; computed nightly price for a test date equals key.

建议部分得分

40% derivation and add-on; 20% dates and text; 30% channel mapping; 10% price check.

R05.13.01.01-T20 Run a full dinner service in POS training mode

原始指令

On a Toast POS terminal emulator (training mode), run the scripted service in input/service_script.md: 6 tables, order changes, a void that needs manager approval (code given), a comp per input/comp_policy.md, split and partial payments, and transfers between servers, then close out all checks and run the server checkout report.

平台: and · Android
应用: Toast POS
交互表面: mob · 移动触控
GUI 需求 · 任务设定: G3 · 仅 GUI
GUI 需求 · 普通权限: G3 · 仅 GUI
交互原语: touch · 触控手势 drag · 拖放 type · 文字与表单
工作产物: WP08 · 应用 / 系统状态
条件: long · 长流程
提案难度: 5 / 5

建议验证方式

Training-mode data: all checks closed with totals equal key; void and comp with correct reasons and approvals; server transfers recorded; checkout report totals per server equal key. Toast API credentials are withheld and adb is disabled on the emulator, so the terminal app is the only client.

建议部分得分

30% orders and changes; 20% void/comp correct; 25% payments; 25% transfers and checkout report.

已有研究映射

当前映射未给此小类指定基准参考。

酒店与餐饮运营

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原始指令

建议验证方式

建议部分得分

已有研究映射

同工作流族的小类